3CX Feature requests

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• I agree

  222 votes

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  3CX Phone System »

  Extension can be part of Multiple Groups

  Currently, an extension can be part of only one extension group. We should have an option to be able to add an extension to multiple extension ...more »

  Currently, an extension can be part of only one extension group. We should have an option to be able to add an extension to multiple extension groups. This way we can create one extension group based on the department grouping & one to control outbound calls (new idea being implemented).

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  9 comments

  Submitted by Mazharuddin Mohammed 1 year ago

• I agree

  178 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Busy Tone instead of Licence Message

  Please add a checkbox that sets 3CX to play a busy tone instead of the "Your are our of licences" message. A workaround is to record the busy ...more »

  Please add a checkbox that sets 3CX to play a busy tone instead of the "Your are our of licences" message.

  A workaround is to record the busy tone and replace the message, but I would like a simple checkbox under advanced settings!

  Reasoning:

  Sometimes customers go over their licence and their trunk provider allows unlimited inbound channel calls. In this circumstance, the end users own customers hear this message and it gives a bad impression.

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  4 comments

  Submitted by G7eleven 1 year ago

• I agree

  151 votes

  I disagree
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  3CX Phone System »

  Add separate greeting for each presence mode on voicemail

  Add a greeting for each of the presence modes. That way when a user sets themself to "out of the office" or "away", their greeting can be customized ...more »

  Add a greeting for each of the presence modes. That way when a user sets themself to "out of the office" or "away", their greeting can be customized for each situation without having to record over the "available" greeting.

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  7 comments

  Submitted by Community Member 1 year ago

• I agree

  139 votes

  I disagree
  This idea is active.
  3CX Phone System »

  BLF lights should be RED / BUSY when Extension has DND status

  Case: A secretary has a phone with BLF panel and can view status of other Extensions. Currently she see Extension as BUSY only when corresponding ...more »

  Case: A secretary has a phone with BLF panel and can view status of other Extensions. Currently she see Extension as BUSY only when corresponding user on call.

  But she cannot see a user as BUSY when he set DND status. So, she trying to transfer call to that user, although he doesn't able to receive calls.

  In old PBX systems, a secretary see user as BUSY when he on call AND when he set his stats as DND.

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  5 comments

  Submitted by Igor Snezhko 10 months ago

• I agree

  127 votes

  I disagree
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  Website »

  Music On Hold Volume

  Add the ability to adjust the volume of the Music On Hold.

  1 comment

  Submitted by mwarmbier 1 year ago

• I agree

  119 votes

  I disagree
  This idea is active.
  3CX Phone System »

  First time voicemail setup prompt for new users

  When a new user dials his voice mail for the first time he will be asked to setup his PIN, self identification and greeting message. Also, there ...more »

  When a new user dials his voice mail for the first time he will be asked to setup his PIN, self identification and greeting message. Also, there should be an option in the management console that allows an admin to set a mailbox to new, as well as set each first time setup options as either "required", "optional" or "don't ask".

  Thanks!

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  2 comments

  Submitted by rmayer 1 year ago

• I agree

  113 votes

  I disagree
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  3CX Phone System »

  Ring Group (Department) mailbox

  I suggest you... Create the ability to send an unanswered call to a ring group to a group mailbox. MWI would then appear on all sets in the group. ...more »

  I suggest you... Create the ability to send an unanswered call to a ring group to a group mailbox. MWI would then appear on all sets in the group. Sets could not belong to more than one ring group for this to function.Users would still have access to their personal mail box. When checking for messages the system would announce how many messages of each type were available, personal and department, and allow the use to go into either mail box. This would be useful for calls to a department, not one person in particular, when everyone is away. First person back at their desk gets the message and deals with it.

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  4 comments

  Submitted by leejor 1 year ago

• I agree

  110 votes

  I disagree
  This idea is active.
  3CX Phone System »

  3CX redundancy

  As PBX's are considered critical to the operation of almost all business...I suggest a way to enable 3CX to be run in duplicate, with automatic ...more »

  As PBX's are considered critical to the operation of almost all business...I suggest a way to enable 3CX to be run in duplicate, with automatic switch over in the case of failure.

  I see it working something like this...

  On existing 3CX PC, add a second Ethernet card card, perhaps even require it be a 1000 base T. Obtain a second PC with two Ethernet cards.

  Off-line, set up the second PC to duplicate the IP settings of the existing machine, install the base version of 3CX.

  At this point you would download and install a 3CX Redundancy Package on the existing machine. It would ask you to select either Master or Slave, select Slave and designate the second NIC as the communication link to the other PC, using a roll-over cable

  On the new machine, install the Redundancy Package, but this time select Master and again the NIC to use for inter-machine communication. After installation it would instruct you to plug in the Ethernet cable between the two machines. The Slave machine would detect this and ask if you wanted to transfer all 3CX settings/Voicemail messages, etc. to the Master machine.

  This action would not only duplicate the existing machine but also send your 3CX licence code as well.

  When that transfer was complete and everything verified, the Slave machine would ask if you wanted to switch operation to the Master. If you answer yes, it would instruct you to plug in the network connection to the master machine and once that was confirmed, initiate a a full network firewall on the Slave machine isolating it from the network so there would only be one instance of the 3CX server IP.

  At this point the Master PC would be running 3CX. Any changes, updates, voicemails,time of day, line and trunk status etc. would be passed on to the Slave to keep it up to date. System status/keep alives would also let the Slave know that the Master was operating properly. If any problems were detected, or there was loss of communication, the firewall would drop on the Slave machine and the Slave would attempt to initiate a firewall in the Master PC or shut it down/put it to sleep. An email would also be sent alerting of the switch over.

  3CX could continue to operate on the Slave for as long as needed.

  If, when operating on the Master, the Slave unit failed, an email would be sent out and the Master would continue to operate for several days or a week, this would prevent someone from using this to operate two independent systems on the same licence.

  Once the Master unit was back in operation, it would be switched back a manner similar to the initial installation. If a simple reboot was required, then obviously the 3CX installation would not be necessary and only the current status would have to be transferred, automatically.

  Anyway, just an idea...

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  15 comments

  Submitted by leejor 1 year ago

• I agree

  109 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Ability to CHANGE the Names For Gateways/Trunks

  Can you add the ability to change the Names for Gateways/Trunks (ie Skype gateway, patton 4114) as currently there is nowhere in the GUI/interface ...more »

  Can you add the ability to change the Names for Gateways/Trunks (ie Skype gateway, patton 4114) as currently there is nowhere in the GUI/interface to do this!

  I hope this is not too hard to fix? Currently you need to delete and recreate the Gateway or backup the settings and send the file to 3CX to rename them (very kind, by the way and much appreciated).

  thanks

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  2 comments

  Submitted by Richard Lukins 1 year ago

• I agree

  107 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Specify a different operator for every extension group

  it would be nice to be able to specify a different operator for every extension group. We have multiple sites connected over vpn to our 3CX server. ...more »

  it would be nice to be able to specify a different operator for every extension group. We have multiple sites connected over vpn to our 3CX server. If someone on a remote site presses * when leaving a message, the call always gets redirected to our main office's receptionist

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  4 comments

  Submitted by Community Member 1 year ago

• I agree

  105 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Add support for multiple break-in announcements during queue hold

  Allow multiple call queue break-in announcements. We have about 6 different messages we would like to play to customers waiting in queue at ...more »

  Allow multiple call queue break-in announcements. We have about 6 different messages we would like to play to customers waiting in queue at set intervals. When we switched to the 3CX system we had to cull it down to the "intro" message.

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  3 comments

  Submitted by Community Member 1 year ago

• I agree

  98 votes

  I disagree
  This idea is active.
  3CX Phone System »

  If no answer or busy on blind transfer, return to transferor.

  When a call is 'blind transferred' to another extension, and the extension is either busy or the call is not answered after a define time, there ...more »

  When a call is 'blind transferred' to another extension, and the extension is either busy or the call is not answered after a define time, there should be the facility to have the call returned to the extension that sent the transfer. This feature was available in our old analogue PABX, and is sorely missed. it is preferred customer service for the person who orignated the transfer to continue to deal with the caller, rather than sending the call elsewhere.

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  6 comments

  Submitted by 522704846 4 months ago

• I agree

  88 votes

  I disagree
  This idea is active.
  3CX Phone System »

  CallerID/Name lookup from external source

  Add the facility for 3CX server to do a lookup from external data source (SQL / HTTP post / web service / etc) for incoming calls based on caller ...more »

  Add the facility for 3CX server to do a lookup from external data source (SQL / HTTP post / web service / etc) for incoming calls based on caller ID number. Have the 'looked up' name then passed through 3CX to display to end user, whether they're on a softphone or hardphone. Most of our reps use Cisco or Linksys desktop phones, so the name needs to display on screen.

  Our scenario: we have over 150,000 customers in our SQL database, and importing those into the 3CX phonebook in order to do a lookup based on CID is not appropriate. We currently use Asterisk/Trixbox which has an HTTP lookup feature ... if 3CX can match this very simple feature, we will change from Asterisk to 3CX, otherwise we wait in anticipation. This is an incredibly useful feature to us, so an upgrade to 3CX would end up being a slight downgrade.

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  6 comments

  Submitted by Community Member 1 year ago

• I agree

  87 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Bulk Extension Updates via export/import

  Need the ability to export extensions, modify settings at once, re-import to update Currently, I use Excel to create a large number of extensions ...more »

  Need the ability to export extensions, modify settings at once, re-import to update

  Currently, I use Excel to create a large number of extensions at once. I populate all the fields required as if manually creating the extension using the normal management UI, then import to 3CX. If I want to make a change to all extensions, it's a pain to do it one at a time. I can modify my original CSV, delete all extensions and then import again, but the users lose all their forwarding rules etc. There are probably other drawbacks doing this too.

  If I try to import an updated copy of the original file, I get an error as the extension already exists.

  3CX needs to put in the option to export the current extension settings to CSV so that you can manipulate all at once using Excel (or similar), then the ability to do some sort of a merge/update import that will read this updated CSV and make necessary updates to the existing extensions, without losing any other unchanged settings like forwards etc.

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  6 comments

  Submitted by Brendan Helsham 1 year ago

• I agree

  87 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Global change to extension settings.

  For example - if I want to check the box "I want to be able to accept more than 1 call at the same time" for all or multiple extensions in one ...more »

  For example - if I want to check the box "I want to be able to accept more than 1 call at the same time" for all or multiple extensions in one transaction - there should be a means of doing this. Presently I have to manually edit each extension individually.

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  1 comment

  Submitted by Allen Miller 1 year ago

• I agree

  80 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Logo upload

  I suggest you...add a logo upload utility. I know its a vain concept but companies love branding, and would much rrather see their company bmp ...more »

  I suggest you...add a logo upload utility. I know its a vain concept but companies love branding, and would much rrather see their company bmp than say cisco or blank. I have made a workaround for the 7940's with tftp but this is cumbursome and should not be that difficult.

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  5 comments

  Submitted by Jack Joshlin 1 year ago

• I agree

  80 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Show number instead of MakeCall

  It would be nice to see the Dialled Number when using the myphone call via intercon instead of that annoying "MakeCall". This would help some ...more »

  It would be nice to see the Dialled Number when using the myphone call via intercon instead of that annoying "MakeCall".

  This would help some phones to keep trace of calls made via myphone.

  now if I make a call through myphone and use the intercom function, in the phone does not remain anything.

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  1 comment

  Submitted by assistenza 6 months ago

• I agree

  79 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Onhold Music

  Would be nice if we could choose a onhold Music Per ext and not Global. I host couple different clients and that would be great

  8 comments

  Submitted by 1419774839 1 year ago

• I agree

  65 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Export/import rules

  I suggest you...to add ability to export/import rules from one 3cx pbx to another. Example: I have 3 PBX, at one I made 15 outbound rules, 5 ...more »

  I suggest you...to add ability to export/import rules from one 3cx pbx to another. Example: I have 3 PBX, at one I made 15 outbound rules, 5 of them contains about 200 digits each of them(, & I must do such rules on another PBX, & it is only the beginning of integration in our company.

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  2 comments

  Submitted by victorbarabash 1 year ago

• I agree

  64 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Make DND a valid Phone State in 3CX

  I suggest you... Make DND a valid state in 3CX so other users can see what state the phone has been set to (AWAY or DND). These are two different ...more »

  I suggest you...

  Make DND a valid state in 3CX so other users can see what state the phone has been set to (AWAY or DND). These are two different states and I believe 3CX woud benefit from other phone system users having visibility of these states.

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  6 comments

  Submitted by andrewloftusgreencorn 7 months ago

• I agree

  60 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Increment next extension number from highest used extension

  Change behavior of extension manager to use the next incremental extension number instead of always trying to start at 100.

  2 comments

  Submitted by kgarrison 1 year ago

• I agree

  56 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Save position and size of MyPhone after restart

  In 3CX MyPhone save position and size of the windows. At the moment the MyPhone-window is always in middle of the screen when you restart 3CX ...more »

  In 3CX MyPhone save position and size of the windows.

  At the moment the MyPhone-window is always in middle of the screen when you restart 3CX MyPhone or the computer. So you have to relocate the window every time.

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  1 comment

  Submitted by Community Member 3 months ago

• I agree

  55 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Voicemail to Email wav file size reduction

  Dear 3CX team, Currently 3CX's voicemail to email encodes to an 8k 16bit PCM (128kbps) uncompressed wav file. A simple 1 minute voicemail results ...more »

  Dear 3CX team,

  Currently 3CX's voicemail to email encodes to an 8k 16bit PCM (128kbps) uncompressed wav file.

  A simple 1 minute voicemail results in a 1MB wav file attachment. For an enterprise PBX, this is extremely inefficient and problematic for several reasons.

  1. Corporate users receive their email on mobile/cellular devices, and in this case containing these voicemail attachments. Mobile data can be very costly and especially for employees and executives that are traveling outside their normal GSM data zones.

  2. Downloading an uncompressed voicemail PCM wav file takes a considerable amount of time using this format, particularly on a mobile device.

  3. Corporate users often archive their voicemails within their Outlook exchange folders for compliance purposes. With large wav file sizes such as currently used by 3CX, these emails will consume a considerable amount of storage space within a users exchange store causing storage quotas to be unnecessarily exceeded.

  Please change this to allow wav file to be encoded using 8k GSM 6.10 wav compression which will result in a wav file that is 1/10 the size of the current PCM with no audible difference.

  The difference in file size for a 1 minute voicemail is quite significant;

  http://www.nch.com.au/acm/index.html

  8k GSM 6.10 (13kbps) wav file = 102KB http://www.nch.com.au/acm/8kgsm.wav

  8k 16bit PCM (128kbps)wav file = 937KB http://www.nch.com.au/acm/8k16bitpcm.wav

  While I could upload and attached a sample of an 8k GSM 6.10 (22KB) wav in this encoding for your reference, ironically the message board would not allow me to attach the equivalent 8k 16bit PCM (220KB) wav because it complained that the file size was too big and exceeded the 30KB attachment limit !

  Blackberry, Android, Iphone and all Windows clients can all play these GSM 6.10 wav files natively. This can be verified by emailing yourself the 8k GSM wav sample attachment and trying to play it on your mobile device.

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  3 comments

  Submitted by Community Member 1 year ago

• I agree

  51 votes

  I disagree
  This idea is active.
  3CXPhone for Windows »

  Add support for conference calling in 3CX Phone

  Add support for conference calling in 3xc Phone. I’m not talking about the included conference bridge, but just joining two current calls together ...more »

  Add support for conference calling in 3xc Phone. I’m not talking about the included conference bridge, but just joining two current calls together would be great. Every cell phone can do this why not the 3CX phone.

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  1 comment

  Submitted by General Neo 1 year ago

• I agree

  50 votes

  I disagree
  This idea is active.
  3CX Phone System »

  Dial Code Security

  Dial Code security would be a good feature, to only allow certain extensions to dial certain dial codes or require a PIN to enable\diable them. ...more »

  Dial Code security would be a good feature, to only allow certain extensions to dial certain dial codes or require a PIN to enable\diable them.

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  1 comment

  Submitted by jason.smith 1 year ago

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