Many companies ask me to have possibility to set different message for out of office hours from holidays.
At this moment in impossibile to schedule an "holidays message" diifferent from "out of office message".
the only solution is to change manually prompt every time.
I think it would be better to provide a rule to set this.
Add a greeting for each of the presence modes. That way when a user sets themself to "out of the office" or "away", their greeting can be customized for each situation without having to record over the "available" greeting.
Case: A secretary has a phone with BLF panel and can view status of other Extensions. Currently she see Extension as BUSY only when corresponding user on call.
But she cannot see a user as BUSY when he set DND status. So, she trying to transfer call to that user, although he doesn't able to receive calls.
In old PBX systems, a secretary see user as BUSY when he on call AND when he set his stats as DND.
RingBack when call has been on Park (SP0, SP1, etc) for xx seconds/minutes. Currently if a call is in one of the Parking Slots, it stays there forever with no notification to anyone that there is a call there. There should be the ability to either ring back the original extension that put the call there and/or the receptionist.
The Music On Hold System is really lacking in certain areas and the ability to add a live stream so that many users could use their existing music on hold hardware systems that have been created and tuned for their businesses would be a huge selling point. Many resellers have asked us if this will be implemented soon and feel they are losing business because of the lack of MOH integration I suggest using a system's sound ...more »
The Music On Hold System is really lacking in certain areas and the ability to add a live stream so that many users could use their existing music on hold hardware systems that have been created and tuned for their businesses would be a huge selling point. Many resellers have asked us if this will be implemented soon and feel they are losing business because of the lack of MOH integration I suggest using a system's sound card to create a live stream would be the simplest way to solve this issue.
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Having to log into the PBX to run the call reporter is a pain. Could we have either a version to run on the local network, a web based version or an api (or all 3 as I am greedy!)
When a new user dials his voice mail for the first time he will be asked to setup his PIN, self identification and greeting message. Also, there should be an option in the management console that allows an admin to set a mailbox to new, as well as set each first time setup options as either "required", "optional" or "don't ask".
Thanks!
The possibilty of multiple login's in the webbrowser to delicate several task. For example. The global admin can do everything. Another login can only access Extensions.
I suggest you... Create the ability to send an unanswered call to a ring group to a group mailbox. MWI would then appear on all sets in the group. Sets could not belong to more than one ring group for this to function.Users would still have access to their personal mail box. When checking for messages the system would announce how many messages of each type were available, personal and department, and allow the use to ...more »
I suggest you... Create the ability to send an unanswered call to a ring group to a group mailbox. MWI would then appear on all sets in the group. Sets could not belong to more than one ring group for this to function.Users would still have access to their personal mail box. When checking for messages the system would announce how many messages of each type were available, personal and department, and allow the use to go into either mail box. This would be useful for calls to a department, not one person in particular, when everyone is away. First person back at their desk gets the message and deals with it.
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Can you add the ability to change the Names for Gateways/Trunks (ie Skype gateway, patton 4114) as currently there is nowhere in the GUI/interface to do this!
I hope this is not too hard to fix? Currently you need to delete and recreate the Gateway or backup the settings and send the file to 3CX to rename them (very kind, by the way and much appreciated).
thanks
Allow multiple call queue break-in announcements. We have about 6 different messages we would like to play to customers waiting in queue at set intervals. When we switched to the 3CX system we had to cull it down to the "intro" message.
Make 64-bit versions of the server and the 3CX Assistant. Many customers feel 32-bit versions running on 64-bit platforms is not reliable and since 32-bit apps run in a subsystem on 64-bit systems I am inclined to agree.
Currently anyone on the phone system can make a international / national / mobile based on the outbound rules. Can we have the option to restrict calls based on a security code the user keys in before getting a dial tone. The security codes will decide whether the user can access International / National / Mobile Calls and give access accordingly
it would be nice to be able to specify a different operator for every extension group. We have multiple sites connected over vpn to our 3CX server. If someone on a remote site presses * when leaving a message, the call always gets redirected to our main office's receptionist
When a member of a ring group sets their status to Away, Out of Office, Custom 1, 2 etc then the ring group should ignore that user and not ring that extension. This is useful where you don't actually want/need a queue but don't want to have the phones of someone who isn't in ringing. Also lets say you have your routing set to ring Group 1 for 30 seconds then ring Group 2. If there are completely different members in ...more »
When a member of a ring group sets their status to Away, Out of Office, Custom 1, 2 etc then the ring group should ignore that user and not ring that extension.
This is useful where you don't actually want/need a queue but don't want to have the phones of someone who isn't in ringing. Also lets say you have your routing set to ring Group 1 for 30 seconds then ring Group 2. If there are completely different members in both groups and all members of Group 1 are away, it won't immediately go to Group 2, instead members of Group 2 have to sit there for 30 seconds waiting for the call to come through. This can be very annoying in small offices.
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It would be nice to see the Dialled Number when using the myphone call via intercon instead of that annoying "MakeCall".
This would help some phones to keep trace of calls made via myphone.
now if I make a call through myphone and use the intercom function, in the phone does not remain anything.
Create an actual IPhone sip app and include the 3CX Tunnel manager for people that have IPhones and need to get around internet providers from stopping SIP traffic, example in the U.A.E. I would pay for this one.
Add the facility for 3CX server to do a lookup from external data source (SQL / HTTP post / web service / etc) for incoming calls based on caller ID number. Have the 'looked up' name then passed through 3CX to display to end user, whether they're on a softphone or hardphone. Most of our reps use Cisco or Linksys desktop phones, so the name needs to display on screen. Our scenario: we have over 150,000 customers in ...more »
Add the facility for 3CX server to do a lookup from external data source (SQL / HTTP post / web service / etc) for incoming calls based on caller ID number. Have the 'looked up' name then passed through 3CX to display to end user, whether they're on a softphone or hardphone. Most of our reps use Cisco or Linksys desktop phones, so the name needs to display on screen.
Our scenario: we have over 150,000 customers in our SQL database, and importing those into the 3CX phonebook in order to do a lookup based on CID is not appropriate. We currently use Asterisk/Trixbox which has an HTTP lookup feature ... if 3CX can match this very simple feature, we will change from Asterisk to 3CX, otherwise we wait in anticipation. This is an incredibly useful feature to us, so an upgrade to 3CX would end up being a slight downgrade.
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Need the ability to export extensions, modify settings at once, re-import to update Currently, I use Excel to create a large number of extensions at once. I populate all the fields required as if manually creating the extension using the normal management UI, then import to 3CX. If I want to make a change to all extensions, it's a pain to do it one at a time. I can modify my original CSV, delete all extensions and ...more »
Need the ability to export extensions, modify settings at once, re-import to update
Currently, I use Excel to create a large number of extensions at once. I populate all the fields required as if manually creating the extension using the normal management UI, then import to 3CX. If I want to make a change to all extensions, it's a pain to do it one at a time. I can modify my original CSV, delete all extensions and then import again, but the users lose all their forwarding rules etc. There are probably other drawbacks doing this too.
If I try to import an updated copy of the original file, I get an error as the extension already exists.
3CX needs to put in the option to export the current extension settings to CSV so that you can manipulate all at once using Excel (or similar), then the ability to do some sort of a merge/update import that will read this updated CSV and make necessary updates to the existing extensions, without losing any other unchanged settings like forwards etc.
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Ability for end users to have access to recorded call through the my phone interface.
I suggest you...add a logo upload utility. I know its a vain concept but companies love branding, and would much rrather see their company bmp than say cisco or blank. I have made a workaround for the 7940's with tftp but this is cumbursome and should not be that difficult.
For example - if I want to check the box "I want to be able to accept more than 1 call at the same time" for all or multiple extensions in one transaction - there should be a means of doing this. Presently I have to manually edit each extension individually.
Please set a mimimum length in voice mail so that there are not so many 3-6 second hangup voice mails.
Sometimes 3 alternative routes not enough
Having the calls recorded in a compressed format (without too much loss of quality) would be really useful, currently we run a batch utility to convert all the .wav files to MP3 to save space. Doing the same with voicemails and the email attachments of them is equally important, especially when roaming overseas and paying very high data charges to get your voicemails. We are looking at other formats (for our batch utility) ...more »
Having the calls recorded in a compressed format (without too much loss of quality) would be really useful, currently we run a batch utility to convert all the .wav files to MP3 to save space.
Doing the same with voicemails and the email attachments of them is equally important, especially when roaming overseas and paying very high data charges to get your voicemails.
We are looking at other formats (for our batch utility) with better quality/size performance, but retaining universal playback (ie Windows, Mac, Iphone, Blackberry, Standard basic Mobiles), but we're no expert on this!
Clearly if the system used compression in the first place we would be much happier ...
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